Be the Fairy Godmother Not the Princess
Your customers don’t care about your business or how long you have been around.
They are neither interested in your achievements nor any other of your business’s milestones.
They care about what you can do for them.
Everyone is on their own journey. We want to be successful and happy. In the story of our own lives, we are the hero.
We are the main character in our own life while everyone else is a supporting character.
It’s not about your product or service, but it’s about what your customer wants to achieve.
If you are not going to help your customer on their journey to happiness and success, they don’t care about you.
Companies often advertise about all the things they have achieved and how long ago they were established.
If you have a DIY store and your customer wants to buy a hammer, how does it help him that your business was established in 1963?
The story that starts in 1963 is about your business, and you are the hero for founding it and realizing that there was a gap in the market when you were just 16.
In your customer’s story, he is building a coffee table and needs a hammer to help him on his journey to happiness and fulfilment.
Building something useful with his own hands will give him a sense of accomplishment. The fact that your business is turning 50 is irrelevant in his story.
One day he’ll tell his grandkids that he built the coffee table with his bare hands because he didn’t have money to buy one. In that story, he was the hero. That is the only story that the customer cares about. His own.
Lead your customer to success
Your goal should be to guide your customer to success.
You are the fairy godmother, not the princess.