When to Break up with Your Customer

How to tell if a customer is worth the effort

Altaaf Aboo
7 min readJun 1, 2021
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The customer is always right is a slogan that began when customer service and modern retail stores were just coming into existence.

It was a helpful way to train someone in the 1900s who had no concept of customer service.

Now in the 2000s, we know that the customer is not always right.

Some customers can be unreasonable and sometimes downright dishonest.

You may have bent over backwards to get them to become a customer initially. Now that they are a regular customer, they may start taking advantage of you.

You have to ask yourself whether the relationship is beneficial or if it’s time to break up with your customer.

At some point, you have to talk to your customer about the problem. If you can’t reach an agreement, you might have to walk away.

They are not profitable

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They say that 80% of your business will come from 20% of your customers.

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Altaaf Aboo

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